Recent Why SERVPRO Posts

The First 48

2/5/2019 (Permalink)

Why SERVPRO The First 48 Fast Response for Fire Damage

The first 48 hours after a fire damage can make the difference between restoring versus replacing damaged property and personal belongings.

Rapid response and timely mitigation can help prevent fire damage from creating longterm problems. SERVPRO of Franklin County understands returning to normal is your primary concern.

SERVPRO® Response Teams are trained in caring for both you and your property. By responding quickly with a full line of fire cleanup and restoration services, your SERVPRO Professionals can help you get your home or business back up and running quickly and help protect your property and belongings.

If your home or business suffers a fire damage, contact SERVPRO of Franklin County to help make it “Like it never even happened.”

Carbon Monoxide: A Silent Cold-Weather Killer

12/31/2018 (Permalink)

Why SERVPRO Carbon Monoxide: A Silent Cold-Weather Killer Carbon Monoxide detector

We care about your safety. Here is an explanation of what carbon monoxide is and how you can stay safe this winter.

What is carbon monoxide?

Carbon monoxide is a gas you cannot see, taste or smell. According to ready.gov, an average of 430 Americans die each year from unintentional carbon monoxide (CO) poisoning. Many furnaces, rangers, water heaters, use CO to as a power source.

Why does carbon monoxide poisoning occur?

Often times, it is the result of faulty, improperly used or vented consumer products like furnaces, ranges, water heaters, room heaters and engine-powered equipment, such as portable generators.

What can you do to stay safe?

There are precautions you can take to help protect yourself, your family, and your employees from deadly CO fumes.

  • Reduce the chance of CO exposure in your workplace by performing regular maintenance on equipment and appliances that can produce CO.
  • Install carbon monoxide detectors on every level of the home, including outside of all bedrooms.
  • Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional.
  • Use portable generators only in well-ventilated areas away from doors, windows, vents, and any other openings to prevent fumes from entering the home. 

For additional CO safety information, visit usfa.fema.gov or osha.gov.

Holiday safety Tips

12/5/2018 (Permalink)

Why SERVPRO Holiday safety Tips Happy Holidays from SERVPRO of Franklin County

As the weather outside gets frightful and your cozy homes become warm and delightful, the holiday season’s aglow, let it snow, let it snow, let is snow.

According to climate.gov, on February 12, 2010, there was snow present in all 50 states, including Hawaii! Five years later in 2015, it almost happened again, when every state but Florida experienced snow.

While it is generally unlikely for certain states to encounter snow, it is still important to know how to be prepared if winter weather strikes at your home, business or while traveling. SERVPRO of Franklin County is dedicated to helping you keep the holidays merry and bright, and keeping your property safe.

But what happens if disaster does strike during the most wonderful time of year? Easy—Call SERVPRO of Franklin County, even if it is the night before Christmas. SERVPRO® is on call 24 hours a day, seven days a week, 365 days of the year, ready when you need help the most. We answer the phone – ready to help.

SERVPRO is faster to any size disaster

11/19/2018 (Permalink)

Why SERVPRO SERVPRO is faster to any size disaster SERVPRO is "Here to Help"!

The teams at SERVPRO® are ready for any disaster, big or small.

And they understand what may be small in the grand scheme of things may be huge to you, and they’re ready to help you put your life, business, or property back together “Like it never even happened.”

What can you do to be READY? Be prepared at your home or business with an Emergency Kit. Ready.gov suggests you have enough supplies to last for at least three days. Below are some suggested items to include in your kit:

  • 3-day supply of nonperishable foods Water (one+ gallon per person per day)
  • First-aid kit
  • Prescription medication
  • Sleeping bag or blankets
  • Fire extinguisher
  • Hygiene products
  • Flashlights
  • Extra batteries
  • Cell phone charger
  • Change of clothes
  • Matches in waterproof container
  • Wrench or pliers to turn off utilities
  • Whistle to signal for help
  • Pet supplies
  • Infant formula and diapers
  • Important documents such as insurance policies, IDs, and bank records in a plastic container

You can also keep a condensed emergency kit in your vehicle as well.

For a more extensive list, check out Ready.gov.

Whatever the disaster, SERVPRO® of Franklin County is there when you need help, 24/7/365.

READY

11/19/2018 (Permalink)

Why SERVPRO READY Are you ready for whatever happens?

We have seen some epic rains that have caused disastrous flooding in Franklin County, MO. This rain and flooding have caused millions and millions of dollars of damages to home and business.  Lives have been uprooted, and businesses have been halted. Some will never recover.  

Ben Franklin famously said, “If you fail to plan, you are planning to fail”.  As many as 50 percent of businesses that did not have a disaster plan in place prior to the flooding may never recover.     Of the businesses that survive a disaster an overwhelming amount had a disaster plan in place.  Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or even a 100-year flood.  The best time for planning for such events is not when the event happens, but well before it happens.  The best way to reduce business interruption following a disaster is to plan for it now. Pre-planning can serve as an insurance policy aimed at your peace of mind.

Putting a disaster plan together sounds like a lot of work, right? Don’t worry, SERVPRO has you covered!  At no cost we can perform an Emergency Ready Profile (ERP) for your business. This is a disaster plan created specifically for your business. We will provide a concise profile document that contains all of the critical information needed in event of an emergency. We provide a guide to help you get back in your building following a disaster. We help you identify the line of command for authorizing emergency work to begin. We provide facility details such as shut off valve locations, priority areas and priority contact information.  All of this information is compiled in a concise hard copy as well as a smart phone app. You control who sees the information and who you want to share it with.    

One short story shows how valuable an Emergency Ready Profile (ERP) can be for you.  Approximately a week before the polar vortex of 2014, one of our marketing representative had completed an ERP for a nursing home in Sullivan.  As the thaw came, so did the broken pipes.  This same nursing home had a sprinkler pipe break but using the ERP that we just completed, they were able to locate the shut off and limited the affected area to just two partial rooms.  Had they not known where to shut off the water, the damage and interruption would have been immense. This is just one of hundreds of examples of how the ERP can help your business. 

If you’re an insurance agent, you should not only ask us to do an ERP for your office, but also all of your business customers.  Can you imagine how beneficial this free service can be for your customers?    If you’re a business, you should be calling us right now to get this done. If not, like our old friend Ben Franklin might say, “You are planning to fail!”.

Give us a call right away to schedule your free Emergency Ready Profile. It will only take a small amount of time and the value is priceless.  SERVPRO of Franklin County where Our Business is Putting you Back in Business.  636-583-5200

Faster to Any-Size Disaster

11/19/2018 (Permalink)

Why SERVPRO Faster to Any-Size Disaster SERVPRO is "Faster to Any-Size Disaster"

Kim and Dan Akers had dealt with flooding before, but they had never seen anything like this. The Akers family’s St. Clair property had flooded before in 2008 and again in 2015, but both of those times they were able to deal with the damage themselves.

After the Meramec River flooded April 29, the Akers family found their residence with close to 6 feet of water. This time, they had to call in outside help to get their home back in order.

“It was pretty devastating, I wasn’t real sure if it was all going to come back together or not,” Kim Akers said about her flooded home. “It was a record flood. Before the most we had was about two, maybe three feet in the living room. This time it was way above my head.”

The Akers family called SERVPRO Franklin County for help. SERVPRO gutted the house, cleaned and sanitized the structure, removed mold, dried out the house and cleaned the air ducts.

Akers said that the mold could have been a result of not properly cleaning after the previous floods.

“My husband and I both have had issues with our sinuses running while we’re in the house, and after seeing what we saw, there was probably mold in the house that we didn’t know was there,” she said.

Though the Akers aren’t back in their house yet, they believe that their decision to use SERVPRO will get them home faster.

“I’d definitely recommend SERVPRO,” Kim said. “You guys did a good job and took a lot of the workload off of us. In the flood of 2008 it took 13 months for us to get back in the house because we did everything ourselves. It’s going to take a little while to get back in this time, but I don’t think it’s going to take near as long.”

The Science of Drying

11/19/2018 (Permalink)

Did you know there is actually a science behind the process of drying?

The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of Franklin County is trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages.

If your business suffers a water damage, SERVPRO of Franklin County will:

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does “speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature often takes too long and secondary damages may occur while the building is drying out. For this reason, SERVPRO of Franklin County has been trained to use top-of-theline equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more.

DRYBOOK™ DOCUMENTATION 

SERVPRO of Franklin County uses the latest technology to help ensure your property is dried quickly and efficiently. DryBook™ is a proprietary tool that:

  • Manages industry drying requirements. n Provides real-time documentation on the drying process.
  • Validates that services are executed to standard.
  • Reports to all stakeholders involved. 
  • Allows real-time updates through DryBook™ Mobile integration. This improves results and restores your property at a faster rate, getting you back in your home or business sooner.

SERVPRO® also uses state-of-the-art
monitoring equipment and a proven scientific process to help speed the drying of your home or business.

The bottom line? SERVPRO of Franklin County has the training and equipment to help make it “Like it never even happened.”

Have Questions? Call Us Today – (636) 583-5200

Document Restoration

11/6/2018 (Permalink)

Why SERVPRO Document Restoration Document Restoration by SERVPRO

As a leader in the restoration industry, SERVPRO® knows timely mitigation is the key to reducing severity and recovering damaged items. Water– or smoke–damaged paper can rapidly deteriorate. Without proper handling, valuable files and irreplaceable documents could be lost forever. Let SERVPRO’s Document Restoration Team help you recover your damaged paper goods before it is too late.

SERVPRO’s technicians are trained to use the most advanced technology available for document recovery and drying; in fact, the Document Restoration Team uses the same technique the Library of Congress uses to dry water-damaged books.

Why choose SERVPRO® Vacuum Freeze Drying?

Vacuum freeze drying is the most efficient and effective way to salvage water-damaged documents. The Document Restoration Team uses sublimation—turning a solid directly into a vapor, skipping the liquid stage to avoid causing more damage to the documents. This process can recover even the most delicate items—from documents to photographs and x-rays, to entire business archives. All employees of the Document Restoration Team are HIPAA Master certified and once your items arrive at the SERVPRO® facility, 24/7 video surveillance is guaranteed.

Digitizing

With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

Gamma Irradiation

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents you encounter will be contaminated. If this is the case, decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photoninduced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.

Certified Destruction

Unfortunately, many businesses and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

SERVPRO’s goal is to make the process as simple as possible for customers. Contact SERVPRO of Franklin County for more information on Document Restoration services.

St. Clair MO, Water Loss - Nathan Chase

9/7/2018 (Permalink)

Why SERVPRO St. Clair MO, Water Loss - Nathan Chase Nathan Chase St. Clair MO Insurance Agent Water Damage

Nathan Chase is used to dealing with damage to his customer’s homes, but recently he had to experience it firsthand.

Chase, a State Farm agent in St. Clair came home from his vacation in Branson and found water leaking through his hallway ceiling.

“Upon further inspection, the ceiling was so wet/damaged that you could basically just poke your finger through it like it was a wet paper towel,” Chase said. “It was a sickening feeling to see.”

Although Chase has worked in the insurance industry for years, this was his first time going through a loss at his own home.

“Working in the insurance industry, I get to hear about stories like this quite often, but this was the first time I’d actually experienced it myself,” Chase said. “I immediately called Jerry Alvey, the owner of SERVPRO in Union, MO. He had his crew there in no time.”

SERVPRO found that Chase had a leaky pipe from his upstairs bathroom that had caused a crack in the ceiling. There was also a bit of mold inside the ceiling. Chase was impressed that the owner was helping in the cleanup.

“Jerry, the owner himself, was on a ladder cleaning and scrubbing/removing the mold,” he said. Chase also was pleased at how SERVPRO’s crew conducted itself.    

“His crew was so cautious during the work, taking every extra step to keep the surrounding area clean and protected while they worked, even wiping down baseboards/doorways/pictures after every session of work they completed over the last few days,” he said.

“His crew was respectful, always right on time, always over-prepared, and even assisted us in matching the paint color perfectly.”

The phrase “like it never even happened” is synonymous with SERVPRO, and Chase said SPFC lived up to that billing. 

“Without question, my hallway actually looks better than it did two weeks ago,” he said. “They are very true to their SERVPRO motto, ‘Like it never even happened.’ Please take it from me and call them first if you ever need help. They help with fire and water damage, cleanup and restoration, and are also amazing at cleaning carpets and furniture.”