What our Customers say...
We got home from our Branson vacation to discover water leaking through our hallway ceiling and running down our wall. Upon further inspection, the ceiling was so wet/damaged that you could basically just poke your finger through it like it was a wet paper towel. It was a sickening feeling to see. Working in the insurance industry, I get to hear about stories like this quite often, but this was the first time I’d actually experienced it myself. I immediately called Jerry Alvey, the owner of SERVPRO in Union, MO. He had his crew there in no time. They opened the ceiling up and even found a bit of mold! ?? Apparently we had a leaky pipe from an upstairs bathroom, and it had been dripping and getting worse over time until it finally developed a bigger crack and was just steadily leaking. Jerry, the owner himself, was on a ladder cleaning and scrubbing/removing the mold. His crew was SO cautious during the work, taking every extra step to keep the surrounding area clean and protected while they worked, even wiping down baseboards/doorways/pictures after every session of work they completed over the last few days. His crew was respectful, always right on time, always over-prepared, and even assisted us in matching the paint color perfectly. Without question, my hallway actually looks BETTER than it did 2 weeks ago. They are very true to their SERVPRO motto, "Like it never even happened." Please take it from me and call them FIRST if you ever need help. They help with fire and water damage, cleanup and restoration, and are also AMAZING at cleaning carpets and furniture.
Nate and his clean up crew were great! They did an awesome job. Dan did the finish/recon work. He did a fabulous job. We are very grateful.
I would like to send my appreciation and ability to work with both Nate and Jerry on this claim. They both kept me in the loop on what was happening and the communication was more than expected but definitely what was necessary. With all of your efforts on a daily basis this made for a successful venture with this claim. Hope I get to work with you gentlemen again. Thank you for doing your job so well.
Note: Tamara is the Farmers Insurance adjuster for this loss and not the home owner.
Best thing we've ever done! [Duct Cleaning]
Your company did a fantastic job on the carpets. The gentleman that did the cleaning was very courteous and everything that an employer would want in an employee.
Every person that I was in contact with went above and beyond! I can’t say enough about how amazing this experiences was. My experience was fantastic!
Great job (cleaning sofa's and carpet) the two people who came by and did the work were friendly and professional!
Everyone I had contact with was courteous and explained the process fully. Very Satisfied!!
My carpet looks amazing! I'll be giving you a call next time I need it cleaned.
Service was excellent; thank you!
Great work, thanks for restoring my bathroom.
Great job fixing my home. I will definitely give you a call when I need cleaning services.
Techs arrived after normal business hours in less than two hours after I made the initial call. Quick response really made a huge difference!
Carpet looks great, so happy!
Great job, excellent service. Everything was explained to me and continued to keep in touch throughout.
Looks great smells good speedy services. Courteous technician. Extremely happy will definitely use SERVPRO again.
Didn't think my home would ever be the same. Thanks Nate and crew for your hard work.
Carpet looks great, thank you!
Thanks for your hard work!
A huge THANK YOU to Nate and the SERVPRO team! I could not have asked for more prompt service, even on Super Bowl Sunday! I cannot begin to thank you enough for saving our home! These guys are the best! Nate took the time to explain everything and made us feel so much better about the process. The follow up and constant communication was much appreciated. Without them I don't know what we would have done. Thank you times a million SERVPRO!
A "big thank you" to the guys that did our sewer back up. Great Job!!!!
They did a wonderful job as usual. All the black is completely gone. I recommend u to everyone I know.
Your guys did a great job cleaning my carpets. They were courteous and quick. Really pleased with your services.
I will be recommending you to my friends and family for your prompt service and professional manner.
Awesome job, I am so thankful I could reopen my store the next day.
Carpets looked almost new, thank you very much!
Office was very kind and helpful with my questions. Thanks a bunch!
Arrival was very quick, thanks!
Just wanted to say what a STELLAR team you have!!! When you say, "like it never even happened" is spot on! This team was impeccably courteous, polite, and professional at all times! Really impressed, and thank you so much for promptly coming out to save my house!!! 5 stars!!
Thanks so much for all your help. It looks great.
Your crew, Nate & Ricky, did a wonderful job. I knew the carpets were bad, but they made them look brand new. I am so happy with your services.
"Your team did a nice job. Thank you for being a good and reliable company to work with. I would strongly recommend Servpro to others."
You guys did a FANTASTIC job on my carpet and furniture this morning! Thank you!!!!!!
I never know what carpets will look like on my rental property when someone moves out. On a carpet I thought would have to be replaced, SERVPRO of Franklin County came in and made it look new again. They’re quick, reliable, and do a fantastic job!
A very grateful thank you for what you do and how you do it. Your consideration and thoughtfulness are so appreciated.
Jerry has fixed two problems in our home, always responds promptly, provides accurate estimates and finishes on time. Both times has left our house in better shape than before insurance related issues.
I plan to inform my company manager of the SERVPRO specialty cleaning services available and the great job they did for us. Thank you.
I don't know why I ever wasted money on renting rug doctors in the past...my carpets look amazing after SERVPRO cleaned them. You couldn't tell we have two young boys, a dog, and a husband who wears his work boots in the house! I'll never rent a machine again! Thank you Mark and Daniel for the friendly and professional service.
Eric and Arron did a FANTASTIC job at my house today!!! Thanks so much for making my carpets and my kitchen look new!!
Had the service this morning. Technicians were prompt and professional! Awesome job! A big thank you! Will call when we need any of your services!
Frozen pipes at 2am, SERVPRO was quick to respond and took care of the mess. Thank you
Thank you for your service. The guys did a great job!!
I am satisfied, you guys did a very good job. I don't see any evidence of the water damage at all. Thank you very much......
You all did a really nice job and it smells a lot better too!
Thanks for the quick response, I really appreciate it!
Thank you for restoring our home and hard work
I didn't think the smell would ever go away, thank you for saving us!
Employees were kind and very helpful. Thanks for the hard work.
Thanks for the quick estimate and being so helpful when our home flooded.
I didn't think my new hardwood was salvageable after my dish washer broke. I'm so glad I called.
Insulation was everywhere, we were very upset about our home. Thanks for explaining it all and your patience.
They did an amazing job! The License Office gave them a run for their money, but it looks (and smells) so much better! They had a much easier time at the Chamber, but it looks great too. And they were very friendly. Thank you again for the trade!
Thank you for being such a big help!
My carpets look brand new again. Thanks!
I'm sad and glad to say we were the first one to use the wood floor system and it saved our hardwoods they were curling up when they showed up and saved our hardwoods ( great bunch of guys when you need them )
We recommend SERVPRO services!
The gentlemen who came and worked on my house were fabulous and I would highly recommend them in the future.
Very friendly, prompt, and professional
Excellent service from Nate. We will definitely recommend to all. Thank you!
Prompt, courteous and professional technicians. They were careful to protect home structures, explained the cleaning process and worked hard. Excellent!
I really appreciated everyone's helpful attitudes and willingness to work with my schedule.
Overall, I am satisfied with the services provided by the SERVPRO Franchise. :)
Amazing that they were out on a Saturday and got started so quickly
I appreciated the wrap on my exercise equipment to keep clean
I am a senior citizen and unable to do the work myself. I am glad I made the choice to hire a professional. The work was done quickly and did not make stress I did not need. Thank you
Staff was always willing to help. Enjoyed working with everyone I came in contact with.
Thanks for providing service over the holiday weekend.
We just want to say thank you again for the amazing & relaxing Spa Day last night. We appreciate you inviting and we wish you and your family a very Merry Christmas & Happy Holiday!
SERVPRO was quickly able to get my business back to normal quickly after the bathroom flooded. Thanks for the fast response.
I would love a pedicure at 5:00 p.m. on December 16th. Thanks so much, it is so thoughtful of you! (In reference to our annual Spa Day event)
Thank you for the prompt service.
Thank you! Your guys were so nice, efficient, and always took the time to answer questions. You made our awful situation much better! Thanks again!
The carpets look AMAZING! I will recommend you to anyone looking for a professionally cleaned carpet in the area.
Thank you all so much for the work you did cleaning up our basement.Thank you for sticking with us and showing up everyday until the job was completed.. We certainly will recommend you guys to anyone needing this great service!
Just wanted to tell you your crews did a super job. Mark and Mike did a great job with the duct cleaning and Nate, Mike and Tim did a great job with the carpet cleaning. I've had both services done before in St. Louis and your crews do a superb job.
Inheriting a home with mold has been very stressful. I'm glad we were able to resolve it and thank you for your help getting it ready to be sold.
Carpet looks great. Guys did a excellent job.
Thank you for the advice on my home. I have a long way to go with repairs but your assistance was truly appreciated.
Thank you for promptly providing me an estimate for the mold in my basement. Your company has shown care for my concerns.
I appreciate the help. Hopefully we don't have anything like that happen again but if I do I'll make sure you're contacted.
A bad situation made better, thanks for taking care of our home.
You were able to get my business open quickly, thank you.
What a mess. Thanks for fixing my moms house.
Thank you for the special care with our keepsakes.
We appreciate all the guys hard work and starting so soon. Thank you.
Thank you for your discretion.
I rate equally high the OUTSTANDING follow up services, and also the final cleaning done so well! The administrative team were all professional and very helpful and excellent through the whole process! "10's" and many thanks to all!
Thank you! Your guys were so nice, efficient, and always took the time to answer questions. You made our awful situation much better! Thanks again!
Thank you for sending Nate and Tim to clean our carpets last week. They were very professional and did a great job reviewing our stains and trouble spots in the carpet. Even when they had trouble with the machine, they remained calm and explained what was happening and they were getting another truck over if needed. I just wanted you to know you've got a great crew and I appreciate the great job they did! Thank you
Thank-you again to all of you who were involved with assisting me with my water damage. You all are pros and help take the stress level down during a very stressful time! The demolition crew did an outstanding job of answering my questions and taking great care that my newly refinished floor was not damaged with the demo of drywall.
Jerry, We really appreciate all your help the last few months and we really enjoyed working with you. Happy holidays to you, your family at home and at SERVPRO.
SERVPRO of Franklin County answered the phone even after hours, showed up when you said you would and didn't charge me an arm and a leg. I am grateful that your company was there in my time of need. You saved my business from major damage!
Just wanted to give you guys some praise real quick. Hannah has helped me get carpet cleanings set up at my home twice now and both times have been exemplary and easy! We have a crabby older cat who sometimes forgets where he's supposed to go to the bathroom and two large dogs who bring in all sorts of dirt for our floors. I've been so close to replacing the flooring multiple times and Hannah convinced me that you guys could fix it: she hasn't disappointed.
Your crew calls before they show up and show up WHEN they say they'll be there, no huge timeframe or guessing game. They are very professional and quick. In and out in less than an hour leaving my house smelling pleasant all day. Our carpets are by no means new, but after your guys leave you would never know that. We have since referred your services to my grandmother who was also pleased. Thank you again, we will be back!
Have had my carpets cleaned by this franchise several times and am ALWAYS pleased with the service and results!
Thanks for getting me back into my home so quickly
Jerry was great and checked in with me often. I always knew where we were in the process
My experience with these guys was great. I would recommend them to all my family and friends. Again, thank you!
Continue doing exactly what you did ...Jerry did a good job explaining everything. Nate and the crew were on time, polite and a hard workers.
I am very satisfied with the work done. Thank you.
Thank you for all your hard work to restore my home.
Crew was very friendly. They would be my 1st choice if this problem occurred again. Thanks!
No problems, great service.
I'm glad I chose SERVPRO of Franklin County. Thanks
Thank you for taking such care with our property.
SERVPRO was at my home in the middle of the night. I appreciate their dedication to getting the job done.
Nate was polite and very helpful, thank you.
Jerry helped explain the process and gave me steps to follow until the crew came. It really eased my mind. Thanks!
Even on the weekend you had someone here in two hours. I couldn't have asked for better service.
Nate and crew were very helpful. I'll recommend you to my friends.
I can't believe the difference in the carpet. Thanks!
Your team did an amazing job, thank you!
Thx Jerry heard nothing but great things about your guys.
Thanks for your hard work, it is very much appreciated.
SERVPRO was at my home in two hours, I couldn't ask for better response time.
Crew seemed trained and experienced. Thanks
Thank you for taking such good care of my belongings until I was able to move back in.
The odor was horrible, thanks for returning my home to normal.
SERVPRO treated my home as though it was theirs. The same amount of care was given. Thank you, I will recommend your service to others.
SERVPRO arrived quickly and were very professional. I was uncertain what to do, but I felt that I was given great advice and not pressured.
Thank you for your hard work.
So glad I had SERVPRO inspect my home. Thank you!!
Next time I have water in my home I will be sure not to wait. Lesson learned! Thank you
I knew exactly what to expect, thank you.
2 AM and someone was at my home in 2 hours. Thank you!
SERVPRO was at my home in an hour when I called. I couldn't have asked for more.
Thanks for the help!
Crew was so helpful. Great job!
Right before closing we had a pipe break and water went everywhere. SERVPRO arrived that afternoon and we were still able to be open the next day. Thank you!
SERVPRO was at my business in a little over two hours after I called. I couldn't have been more pleased with their service!
Nate met me at the office and I went over all of my concerns. He was understanding and professional. Thanks SERVPRO for the great work.
I don't know how I would have gotten through this without you.