Recent Posts

Would Winter Storm Damage Be Covered by Your Insurance?

1/21/2020 (Permalink)

Gray house with large icicles hanging from second story porch This home was affected by freezing pipes which may or may not have been covered by their insurance.

One of the best ways to protect yourself from being affected by winter storm damage is to take preventive action and be ready before the storm comes. Here are some items to check before winter weather arrives:

  • Clean your gutters and downspouts so that melting snow can flow freely from your home.
  • Inspect and repair roof shingles and flashing.
  • Trim tree branches on your property that could damage your home.
  • Apply weather stripping and caulking around doors and windows and inspect doors and windows for broken glass.
  • Drain water from pipes leading to exterior faucets and remove garden hoses.
  • Insulate pipes that could possibly freeze.
  • Have your heating system cleaned and inspected. (We can help there!)

While most insurance polices provide coverage for winter related storm damage from wind, snow, ice, freezing rain and low temperatures, you’ll want to review your policy or contact your insurance agent to find out exactly what is covered or isn’t.

For example, most standard insurance policies do not provide coverage flood damage. If your home as suffered from winter related flooding (such as snow melt) you may not have coverage unless you have a separate flood policy in place.

If you happen to leave your home unattended during the winter for long periods of time, there may be some additional coverage issues. Some policies have exclusions for damages that result from a home not being winterized properly.

Give us a call if you suspect your home has been affected by winter storm damage. We can guide you through the process and make the stressful experience “Like it never even happened.” Give us a call today 636-583-5200 we are always available 24/7.

Impressive Water Damage Repair by SERVPRO

1/16/2020 (Permalink)

SERVPRO restoration equipment located on a residential water loss in Pacific, MO. When water damage strikes, a fast response is critical. SERVPRO is "Here to Help" 24/7.

After a few days away from his home, William Fambrough came home to see inches of water all over his kitchen floor and leaking into the adjacent rooms. Fambrough said it was “very unnerving” to come home to that. The water had come from a faulty ice maker line to the refrigerator that had broken and been leaking some of the days he’d been away.  

Having never dealt with something like this before, he cleaned up as much water off the floors as he could himself. “I wasn’t really sure what to do, but I got the bulk of the water up.” Then he contacted his insurance company- Beth Bowers Shelter Insurance in Pacific, MO. Fambrough says his agent recommended he contact SERVPRO of Franklin County right away, so he did. “The SERVPRO crew was out quickly the same day I contacted them, and they started the drying process. I was impressed that they made it out so quickly.” 

Fambrough said the process was quick and easy. “The crew worked fast and knew what they were doing.” He also added, “The head of production was very kind and was willing to work with us on everything we needed, and he was very informative.” 

When asked if he’d use SERVPRO of Franklin County again, Fambrough stated, “Of course. They did a great job and made it a painless experience.” 

Knowing that we were able to create such a great customer experience for William Fambrough brings us pride. If YOU have water damage in your home, give SERVPRO of Franklin County a call!

Call Us 24/7 – (636) 583-5200

Disasters Can Be Complicated.

12/31/2019 (Permalink)

Customer speaking to SERVPRO technican in front of customers home. We are "Here to Help" no matter your disaster.

Disasters can be complicated. It may not always be fire or water damage related, but we are still Here to Help® at SERVPRO of Franklin County when it comes to other situations.

We also provide services for biohazard, crime scene cleanup, and vandalism. These are services you may never think of until a related disaster strikes you or your business. Equipped with the knowledge, experience, and training, SERVPRO of Franklin County will start helping the moment you call.

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

When disaster strikes, make sure you have experienced professionals on the line. No matter how big or small, SERVPRO of Franklin County will be ready to help make your Franklin County, MO property damage “Like it never even happened.”

Give SERVPRO of Franklin County a call, 24/7, 7 days a week: (636) 583-5200.

A Deeper Clean

12/31/2019 (Permalink)

The SERVPRO of Franklin County office in Union, MO If your business is in need of a deeper cleaning, give SERVPRO of Franklin County a call.

Something that may get often overlooked in the office is the cleanliness of the floors. While a janitorial service may sweep and vacuum, the best way to keep your floors looking its best is through regular thorough commercial cleaning.

Not only can this preserve and extend the life of the carpeting, but you also want to find a professional that is thoroughly trained. For example, the professional would receive through an organization like the Institute of Inspection, Cleaning and Restoration Certification (IICRC). SERVPRO of Franklin County is IICRC certified. 

Taking care of your carpet starts with keeping soil and debris from entering the building to begin with. By placing mats in the entries there will be less soil to deal with inside the building. Making sure the floors are vacuumed and cleaned regularly is also the first line of defense. Vacuuming ensures that soil does not penetrate deeply into the fibers and cause damage.

Stains can degrade the integrity of the carpeting, so cleaning professionals must respond to any problem areas quickly. A deeper clean will need to be done regularly to remove soils that are embedded in the

We know as a business owner, you don’t have time to worry about the common wear and tear that gradually soils your business. Let us know how often you need your business cleaned (or we can suggest times) and we will give you a call to schedule when your cleaning is due.

When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, you should call SERVPRO of Franklin County for prompt service. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on us to make your workspace look its very best.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.

Have Questions? Call Today – (636) 583-5200.

Remembering the 2015 Flood

12/12/2019 (Permalink)

SERVPRO technican and customer in front of customers home. When your home or business experiences flood or water damage, give SERVPRO of Franklin County a call. We are "Here to Help".

While you might believe that winter is a safe time from floods, there is always the chance that history may repeat itself. During the new year flooding event in 2015, we saw many flooded homes in the historic event. We were there to help our neighbors in Franklin County, MO then, and we are even more ready to help now for 2019-2020 year. We have added more equipment, vehicles, completed more training and even added onto our building!

What can you do if history repeats itself? You can always prepare with the SERVPRO ERP. Give our office a call and we can help get you started.

Flood water can be one of the most frightening problems to face. Preventing water from entering your home or business is difficult, if not impossible during high water flooding events. However, if your home or business does face flooding damage, it’s best to follow these tips:

  • Be on the lookout for wild animals, including snakes. Floodwaters tend to uproot them from their natural areas.
  • While cleaning up, wear protective gear such as boots and rubber gloves. The water is contaminated and can be considered hazardous.
  • Discard food items and drinking water if it has come into contact with the flood waters. This includes canned goods and bottled water.
  • Remove all soaked and dirty materials and debris, including wet insulation and drywall, residual mud and soil, furniture, appliances, clothing and bedding.
  • Follow the maxim: When in doubt, throw it out!
  • Remove any standing water and dry out the flooded area. Once the water is gone, use airmovers and a dehumidifier to dry out the area.
  • Disinfect - A disinfectant will help to kill bacteria that may be present.
  • Inhibit mold growth - After applying a disinfectant, apply an anti-mold spray to the area while wearing a mask for protection.
  • Dispose of damaged items - Check with the city’s waste management department to find out where to recycle chemicals such as paint and other toxic liquids, as well as electronics.
  • Flood clean-up after high water ravages a home or business is typically a burdensome and demanding task, this is just a few steps of a extensive process. It may also involve some danger, so safety concerns must take precedence.

Cleaning up after a flooding event can be a daunting task, that’s why it’s good to give SERVPRO of Franklin County a call. We are trained to handle these events and can make it “Like it never even happened.”

If you need help restoring your home or business, we are always here to help. (636) 583-5200

SERVPRO Document Restoration Services

12/8/2019 (Permalink)

Image of fire damaged building with text "Here to Help" SERVPRO is "Here to Help" if your business experiences a fire. Our document restoration services can help you get back to business.

SERVPRO knows timely mitigation is key to reducing severity and recovering damaged items. As a leader in the restoration industry, we know water or smoke damaged paper can rapidly deteriorate. Without using the proper handling, files and irreplaceable documents can be lost forever. Let SERVPRO help you recover your damaged paper goods before it is too late.

Our technicians are trained to use the most advanced technology for document recover and drying. In fact, we use the same technique as the Library of Congress uses to dry water-damaged books.

Why choose SERVPRO® Vacuum Freeze Drying?

Vacuum freeze drying is the most efficient and effective way to salvage water-damaged documents. The Document Restoration Team uses sublimation—turning a solid directly into a vapor, skipping the liquid stage to avoid causing more damage to the documents. This process can recover even the most delicate items—from documents to photographs and x-rays, to entire business archives. All employees of the Document Restoration Team are HIPAA Master certified and once your items arrive at the SERVPRO® facility, 24/7 video surveillance is guaranteed.


With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

Gamma Irradiation

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents you encounter will be contaminated. If this is the case, decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photo induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.

Certified Destruction

Unfortunately, many businesses and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

SERVPRO’s goal is to make the process as simple as possible for customers. Contact SERVPRO of Franklin County for more information on Document Restoration services.

Heating Your Home Safely

12/3/2019 (Permalink)

Image says "Make sure your space heater has an automatic shut off" If you experience a fire due to heating equipment, know that SERVPRO of Franklin County is "Here to Help' restore your home 24/7.

Now that winter is here brining shorter days and lower temperatures, you will be using your heat sources more often. To keep our homes and workplaces cozy, many people use fireplaces, space heaters, and wood burning stoves.

Did you know, heating equipment is a leading cause of home fire deaths? According to the National Fire Protection Association, heating equipment fires cause an estimated $1 billion in direct property damage annually. Keep the following safety tips in mind to help reduce your risk of a heating-related fire.

  • Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater. Have a three foot “kid-free zone” around open fi res and space heaters.
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room.  Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
  • Remember to turn portable heaters off when leaving the room or going to bed.
  • Always use the right kind of fuel, specified by the manufacturer, for fuel  burning space heaters.
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
  • Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.
  • Test smoke alarms monthly.

If your property does suffer fire damage, contact SERVPRO of Franklin County. Please refer to our Fire Damage Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property. 

We will help make it “Like it never even happened.”

Are You Winter Weather Ready?

11/14/2019 (Permalink)

White home in snow with snow covered trees Be winter weather READY with these tips!
Are you prepared for the coming cold weather?

Cold weather can have a huge impact on your home or business if you are not ready for it. From heavy rain and freezing temperatures to damaging winds, sleet or snow, all can cause serious and costly property damage.

 While you cannot control the weather, you can take steps to be prepared and help take the sting out of winter weather. To help prevent costly damages due to weather, consider taking the following precautions to protect your property before colder weather hits.

  • Check your business property for downed tree limbs and branches. Wind, heavy rain, ice and snow can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.
  • Roofs, water pipes, and gutters should all be inspected to help ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can cause a damming effect, which can lead to roof damage and interior water problems.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate a potential flood hazard.
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  • Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open, allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, consider shutting water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.
  • Ask us about completing an Emergency READY Profile® (ERP) for your business. The ERP is a no-cost assessment of your facility and provides you with a plan to get back in business faster following a disaster.

When winter weather strikes, call SERVPRO of Franklin County to strike back.

Smelly Microwave? How to Clean a Stinky Microwave

11/14/2019 (Permalink)

Microwave with text "How to Clean a Stinky Microwave" Need odor removal? SERVPRO is "Here to Help"!

Smelly microwave? If you’ve burnt popcorn or experienced an “explosion” – it’s common to find yourself with a bit of a “smelly situation” when you open your microwave door.

Microwaves are made of heavy-duty plastic and are prone to lock in odors. It can sometimes be difficult to remove them. Luckily, we have a solution that may work for you!

Process to Clean a Stinky Microwave

A method to try when facing an odor filled microwave is using white vinegar.

Follow the steps below to help remove the odor:

  1. Wipe visible food and splatters out of the microwave.
  2. Bring 1-cup water and 3 tablespoons white vinegar to boil in the microwave.
  3. Turn off the microwave and leave the door closed for 10 minutes to let the steam cover all interior surfaces.
  4. Wipe the inside of the microwave with a damp, clean cloth.
  5. Leave the door open for an hour to let the appliance air out.

Preventing a Stinky Microwave

What can you do to prevent a smelly microwave? Clean it often! We recommend at least once a month, but whenever you have a “microwave mishap”, be sure to clean it up right away!

Be sure to wipe down the interior of the microwave and be sure to wipe any spills and remove any left-over debris. If you have any stubborn leftovers, use two parts baking soda and one-part water and let it set on the stubborn stain for about 5 minutes. Use a sponge and you should be able to remove that stubborn food residue. 

Another method is to use a lemon (sliced in half) and a tablespoon of water in the microwave for one minute. Use a rag of paper towel and wipe the steam from the door and sides. The lemon works as a natural deodorizer.

Choose SERVPRO for Odor Removal

If your home or business has an odor, from smoke to mold or any other type of smell, you need the odor removal experts.

SERVPRO of Franklin County is trained to identify and eliminate offensive odors. These odors can come from several sources both inside and outside a structure.

We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace.

The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.

Call us today for an estimate: (636) 583-5200

Reappearing Carpet Stains

11/14/2019 (Permalink)

Image of carpet with "Reappearing Carpet Stains" Do you have reappearing carpet stains? Trust the professional with SERVPRO of Franklin County to clean your carpets.

Have you ever had a carpet stain reappear after cleaning?

You scrub and scrub and believe the stain has been removed, then come back the next day to find the stain back – although slightly faded.

Why does this happen? What can you do about it?

Why Do Stains Reappear?

When you complete DIY caret cleaning, you are likely dealing with soiling or wicking. When your cup of coffee meets the carpet on the family room floor, you immediately stop and treat the carpet. The stain goes away but returns later. Why?

The stains aren’t reappearing, the stain was never removed thoroughly to begin with.

Wicking is the result of a stain that soaked through the carpet backing and into the padding and subfloor. While the visible stain may have been removed, the spill in the padding makes it way back into the carpet through reabsorption. Wicking is what can make pet odor difficult to impossible to remove completely without removing the pad and treating the subfloor.

Soiling happens when residue is left over from when you cleaned. Maybe you were in a hurry and used dirty water, maybe you did not rinse the cleaned area, and it attracted more dirt.

Can You Prevent Reappearing Carpet Stains?

You can prevent soiling by making sure to use a clean, white towel and sitting it over the freshly cleaned area along with a paperweight to hold it down and absorb moisture.

The best way to prevent reappearing carpet stains is to have them treated by a professional. While not all stains can be successfully removed, we have a high rate of success removing difficult to clean stains on your carpet. DIY methods can damage your carpet fibers and often does not treat the stain fully.

SERVPRO of Franklin County Professional Carpet Cleaning

If you need your carpet cleaned in your home or business, give SERVPRO of Franklin County a call. Our professional cleaning can address moderate and heavy soil conditions in your carpet.

We will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today: (636) 583-5200.