Customer Spotlight: Craig Sullivan

4/22/2021 (Permalink)

If you have water damage in your home, all SERVPRO of Franklin County. We are available 24/7.

When Craig Sullivan’s Union home experienced water damage, he knew just who to call. 

Sullivan saw that his basement was wet and immediately contacted his insurance company, notifying them that he wanted to use SERVPRO of Franklin County to mitigate the damage. 

A crack in the house’s foundation led to the water leaking into the basement, mainly affecting the family room. SERVPRO set up air movers and air scrubbers, as well as a floor mat drying system for the plank vinyl flooring. 

“You guys came out and got everything set up real quick,” Sullivan said. “You guys did a really good job for us.”

It didn’t take long to get the basement dried out—only about three days. Sullivan still has to have a wall repaired that was cut out to get the foundation crack fixed. 

Although it was an unfortunate circumstance, Sullivan was thankful that SERVPRO helped repair the damage quickly.

“They were prompt with their service, they paid close attention to detail, and they explained everything to us that they were going to do,” he said. “We were very thankful for the work you guys did for us.”