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Document Restoration

11/6/2018 (Permalink)

Why SERVPRO Document Restoration Document Restoration by SERVPRO

As a leader in the restoration industry, SERVPRO® knows timely mitigation is the key to reducing severity and recovering damaged items. Water– or smoke–damaged paper can rapidly deteriorate. Without proper handling, valuable files and irreplaceable documents could be lost forever. Let SERVPRO’s Document Restoration Team help you recover your damaged paper goods before it is too late.

SERVPRO’s technicians are trained to use the most advanced technology available for document recovery and drying; in fact, the Document Restoration Team uses the same technique the Library of Congress uses to dry water-damaged books.

Why choose SERVPRO® Vacuum Freeze Drying?

Vacuum freeze drying is the most efficient and effective way to salvage water-damaged documents. The Document Restoration Team uses sublimation—turning a solid directly into a vapor, skipping the liquid stage to avoid causing more damage to the documents. This process can recover even the most delicate items—from documents to photographs and x-rays, to entire business archives. All employees of the Document Restoration Team are HIPAA Master certified and once your items arrive at the SERVPRO® facility, 24/7 video surveillance is guaranteed.


With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

Gamma Irradiation

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents you encounter will be contaminated. If this is the case, decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photoninduced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.

Certified Destruction

Unfortunately, many businesses and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

SERVPRO’s goal is to make the process as simple as possible for customers. Contact SERVPRO of Franklin County for more information on Document Restoration services.

SAFETY FIRST: Before the Feast

11/6/2018 (Permalink)

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your happy holiday could become hazardous very quickly. According to the National Fire Protection Association, cooking is the main cause for home fires and injuries, with Thanksgiving being the peak day for cooking-related fires.

Review the following safety tips to help ensure you can enjoy a safe holiday.

  • Never leave cooking food unattended–stay in the kitchen when frying, grilling or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.
  • Check food regularly while cooking and remain in the home while cooking. Use a timer as a reminder that the stove or oven is on.
  • Keep the kids away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove.
  • Keep anything flammable–pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging and towels or curtains—away from the stove, oven or any other appliance in the kitchen that generates heat.
  • Do not wear loose clothing or dangling sleeves while cooking.
  • Clean cooking surfaces on a regular basis to prevent grease buildup. n Purchase a fire extinguisher to keep in the kitchen. Contact the local fire department for training on the proper use of extinguishers.
  • Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens, and small appliances are turned off.
  • Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas and inside and outside bedrooms. Use the test button to check it each month. Replace all batteries at least once a year.

SERVPRO of Franklin County wishes you a safe and happy holiday season

Tips on Cooking Up a Safe Holiday Season

10/25/2018 (Permalink)

Fire Damage Tips on Cooking Up a Safe Holiday Season Have a safe holiday season!

SERVPRO of Franklin County - Fire Damage Restoration Specialist Offers Franklin County, MO Families Tips on Cooking Up a Safe Holiday Season

Startling statistics underscore the need for caution in the kitchen.

Union, MO (Grassroots Newswire) 10/25/2018 -- Holiday party planning begins now for many families, and Jerry Alvey of SERVPRO of Franklin County, MO offers some important reminders to Union, MO residents to help ensure this season glows with the warmth of good food and good friends, and not with the glare of a devastating home fire.

“The holiday season is a time when many families plan big and elaborate meals for large groups of people,” says Alvey. “But all that cooking creates an extraordinary risk of fire. For a safe and festive holiday season, it’s important to understand that risk and take steps to minimize it.”

Cooking Fire Safety NFPA research reveals that in 2016, on average, U.S. fire departments responded to a home fire every 90 seconds. Cooking fires were the leading cause of these home fires and related home fire injuries and the second leading cause of related home fire deaths. Unattended cooking was the leading contributing factor in these fires.1

“Union, MO families should keep these statistics in mind as the holidays approach. According to the NFPA, Thanksgiving is the peak day for home cooking fires, followed by the day before Thanksgiving, Christmas Day, and Christmas Eve2,” says Alvey. “Families should also be aware that frying poses the greatest risk of fire, in fact, the NFPA discourages the use of outdoor gas-fueled turkey fryers that immerse the turkey in hot oil.3 This video graphically illustrates the danger these devices can pose.”

Alvey offers these additional cooking safety tips from FEMA’s U.S. Fire Administration.4

  1. Keep an eye on what you fry: If you see any smoke or the oil starts to boil, turn the burner off.
  2. Stand by your pan: If you leave the kitchen, turn the burner off.
  3. Turn pot handles toward the back of the stove so that no one can bump them or pull them over.
  4. Wear short sleeves or pull sleeves up: 18 percent of cooking fire fatalities in 2016 were caused by ignited clothing.2
  5. Keep a pot lid or cookie sheet nearby to cover a pan if it catches on fire.

“Taking common sense precautions like these and keeping kids and pets out of the kitchen during meal prep can help keep your holiday celebrations safe,” says Alvey. “The precautions you take could help prevent a devastating home fire, a tragic injury, or even the loss of life. While SERVPRO disaster response professionals are fire damage restoration specialists, they know how important it is to keep the focus on fire prevention, because for some types of loss, there is no remediation.”

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more fire prevention and fire safety tips and information about fire and water damage restoration services, please visit For more information on SERVPRO of Franklin County, please contact Jerry Alvey at 636-583-5200 or




About SERVPRO® Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Commercial Water Damage Events Present Unique Challenges

9/28/2018 (Permalink)

Commercial Commercial Water Damage Events Present Unique Challenges Commercial Water Damage Franklin County, MO

Flooding and water damage events at Franklin County, MO commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Franklin County

SERVPRO of Franklin County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Franklin County has the water and fire damage training and expertise to help you through this tough time. Once the fire department leaves, your Union home may suffer from water damage caused by firefighting efforts. We have the specialized fire and water damage restoration training, personnel, and equipment to handle fire and water damage and can quickly restore your home to pre-fire condition.

Have Smoke or Fire Damage Questions?
Call Us Today – (636) 583-5200

Are you “Ready for whatever happens”?

9/12/2018 (Permalink)

Are you “Ready for whatever happens”?

September is National Preparedness Month. So it’s a great time to make sure you’re prepared in the event of a disaster.


There are many ways you can prepare, but did you know SERVPRO offers a completely FREE readiness plan?

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action.

To learn more you can visit:

Just ask Bella or Mike to set up an appointment or call our office 636-583-5200

This is a great website helping becoming prepared in the event of a disaster and includes plans family Emergency plans. Visit it here:

Make a plan today. Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area.  Know how you’ll contact one another and reconnect if separated. Establish a family meeting place that’s familiar and easy to find.

Be “Ready for whatever happens”

9/11/2018 (Permalink)

Commercial Be “Ready for whatever happens” Plan for a disaster

National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers, business, and family. The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.” In the event of an emergency, the SERVPRO® Emergency READY Profile®  can help minimize business interruption by having an immediate plan of action  in place for your facility. The ERP is a comprehensive document containing  critical information about your business, including emergency contact information, shut-off valve locations, and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free  Ready Plan app to access this information at any time using your smartphone or tablet.The ERP establishes SERVPRO of Franklin County as your disaster mitigation and restoration provider, giving you access to 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood.The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.  The ERP is a no-cost assessment; all it requires is  a little time, making it a great value that could save a lot of time in the future. Call SERVPRO of Franklin County to establish your Emergency READY Profile® today.  636-583-5200

Are you prepared?

9/11/2018 (Permalink)

Are You Prepared? As a member of the Ready Campaign’s National Preparedness Coalition, SERVPRO® is proud to present the following information.

How quickly your company can get back to business after a tornado, fire, or  flood often depends on the emergency planning done today.  The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies. 

The following are common sense measures business owners and managers can take to start getting ready. A commitment to begin planning today will help support your employees, customers, the community, the local economy, and even the country. It also protects your business investment and gives your company a better chance for survival. Review the following questions to learn if your company is prepared.

Be Informed

Do you know what kind of emergencies might affect your company? Do you know what you will do in an emergency situation?

Develop a Business Continuity Plan

Do you know which staff, procedures, and equipment are absolutely necessary to keep operating? Do you have backup plans for those operations? Do you know what you will do if your building or plant is not accessible? Do you know what you will do if your suppliers are impacted by a disaster? Are you ready for utility disruptions?

Prepare Your Emergency Plan

Do you have an evacuation and shelter in-place plan? Do you have a plan to communicate with employees before, during, and after an incident? Do you have copies of building and site maps with utilities and emergency routes marked? Are your employees trained for medical emergencies?

Practice the Emergency Plan

Have you practiced your plan recently? Do you practice and coordinate with other businesses in your building or industrial complex? Have you reviewed your plans in the last 12 months?

Review Insurance Coverage

Have you reviewed your insurance coverage recently to see if you’re covered in a disaster? Secure Your Facility and Equipment Have you secured all the ways people, products, and supplies get into your building? Have you conducted a room-by-room walk-through to determine what can be strapped down?

Improve Cybersecurity

Do you regularly install patches to your software? Have you installed a firewall on your computer? Do you regularly update your antivirus software?

Promote Family and Individual Preparedness

Do you encourage employees to have a personal emergency supply kit and a family communication plan?

If you answered “No” to any of these questions, visit and learn how to better prepare your business.

Handle Your Franklin County, MO Commercial Water Damage with SERVPRO

9/11/2018 (Permalink)

Commercial Handle Your Franklin County, MO Commercial Water Damage with SERVPRO Commercial Water Damage Union, MO

If you have recently become a victim of commercial water damage in Franklin County, MO, you may be wondering what you can do to mitigate your damages. There is a critical period in which certain actions must be taken to preserve as much of your property as possible and to decrease any health risks when water damage has occurred in a commercial space.

Preparing a Space for Water Damage Restoration
Before you enter your commercial space or any flooded building, you will need to make sure the electrical power to the structure is shut off. You should also be aware that during a flooding event, small animals or reptiles tend to seek shelter inside of buildings. Be prepared to deal with the discovery of wild animals in your space.

Protect yourself from entering any flooded building by wearing an organic vapor respirator. You can purchase these at any local paint and building supply stores. You also want to have rubber gloves, protective clothing, and eye protection. The first thing you should do is ventilate the affected areas by opening the windows and placing fans where possible.

Unfortunately, there likely will be items that you need to throw away. Any items that are porous and have absorbed contaminated floodwater cannot be restored. If your commercial space has drywall, mattresses, pillows, box springs, particle board, carpets or carpet pads, these will need to be discarded if they have become saturated. However, there is good news: If you have clothing or household fabrics that can be machine-washed, you may be able to salvage them. Use your washing machine to clean these items with a 10-minute soak at the minimum in hot water with detergent. The soap and normal wash should remove most of the contamination and any staining that is present.

Be aware that your commercial space will need a thorough professional inspection, cleaning and possibly restructuring. Water damaged walls and installations must be removed and repaired, and pockets of saturation should be exposed for drying and sanitizing. Always remember that mold growth could take a few days to appear as it thrives in a moist environment with organic-type materials such as paper or particle board and in temperatures that range between 60 and 86 degrees Fahrenheit. Keep good airflow throughout the interior environment, and maintain moderate temperatures to decrease the risk of any mold growth. It is also important that you let your space dry out before any rebuilding occurs.

Services You Can Count On in Franklin County, MO

You can depend on SERVPRO to provide reasonable prices for commercial water damage and other services in the Franklin County, MO area. Our restoration services include cleanup after water damage, fire damage, and storm damage. We also assist with mold remediation, and we're qualified to provide cleaning and building services. Our trained and certified IICRC technicians are available 24 hours a day, seven days a week to begin your restoration. Whether you require cleanup after Franklin County, MO commercial water damage or simply need a carpet cleaning, call us at 636-583-5200.

St. Clair MO, Water Loss - Nathan Chase

9/7/2018 (Permalink)

Why SERVPRO St. Clair MO, Water Loss - Nathan Chase Nathan Chase St. Clair MO Insurance Agent Water Damage

Nathan Chase is used to dealing with damage to his customer’s homes, but recently he had to experience it firsthand.

Chase, a State Farm agent in St. Clair came home from his vacation in Branson and found water leaking through his hallway ceiling.

“Upon further inspection, the ceiling was so wet/damaged that you could basically just poke your finger through it like it was a wet paper towel,” Chase said. “It was a sickening feeling to see.”

Although Chase has worked in the insurance industry for years, this was his first time going through a loss at his own home.

“Working in the insurance industry, I get to hear about stories like this quite often, but this was the first time I’d actually experienced it myself,” Chase said. “I immediately called Jerry Alvey, the owner of SERVPRO in Union, MO. He had his crew there in no time.”

SERVPRO found that Chase had a leaky pipe from his upstairs bathroom that had caused a crack in the ceiling. There was also a bit of mold inside the ceiling. Chase was impressed that the owner was helping in the cleanup.

“Jerry, the owner himself, was on a ladder cleaning and scrubbing/removing the mold,” he said. Chase also was pleased at how SERVPRO’s crew conducted itself.    

“His crew was so cautious during the work, taking every extra step to keep the surrounding area clean and protected while they worked, even wiping down baseboards/doorways/pictures after every session of work they completed over the last few days,” he said.

“His crew was respectful, always right on time, always over-prepared, and even assisted us in matching the paint color perfectly.”

The phrase “like it never even happened” is synonymous with SERVPRO, and Chase said SPFC lived up to that billing. 

“Without question, my hallway actually looks better than it did two weeks ago,” he said. “They are very true to their SERVPRO motto, ‘Like it never even happened.’ Please take it from me and call them first if you ever need help. They help with fire and water damage, cleanup and restoration, and are also amazing at cleaning carpets and furniture.”

Kicking Germs to the Curb

9/7/2018 (Permalink)

Cleaning Kicking Germs to the Curb Kicking Germs to the Curb

Back to school unfortunately also means back to spreading germs.  I love the recent local campaign by Jim Feighery State Farm Insurance and the Washington School District, “Kick Germs to the Curb” and the national “Germs are Scary” campaign. Both programs highlight how communicable diseases increase when our kids go back to school. 

We all know how quickly viruses spread when schools back in session.  This is true for numerous pesky afflictions from colds to norovirus to strep or even C-diff, and don’t forget lice and scabies too! The “Kick Germs to the Curb” and “Germs are Scary” programs and others like them stress the importance of germ control. The Washington School District’s campaign is collected hand sanitizers and antibacterial wipes to be used at the schools to curb the spread of germs. 

An important part of these programs include education on the proper ways to wash your hands, cover your sneeze or cough, and other prevention facts. Prevention education and the right products go a long way in the decreasing of the spread of germs.   

In our line of work, we get called in quite often to schools, nursing homes and businesses to clean up after outbreaks of influenza, scabies and even c-diff.  Prevention and education are key to stopping outbreaks, and it all starts at home.  Now is the time to get that important cleaning done after a long hot summer.

This summer, your home has been more open and susceptible to the outside air and all its allergens. Germs have been brought in from all that increased foot traffic that summer brings. Cleaning floors, carpets and air ducts is a good place to start to zap some of those germs. A thorough cleaning and sanitizing of the rest of the house is the next step.

Give us a call if you need help for any of these services. We currently have back to school specials going on right now.  Help do your part in “Kicking Germs to the Curb.”  

Please have a great school year and remember, we are here to help!